Public Sector

State and Local Government

Government organizations and agencies of all sizes and complexities face the same challenge — use entrusted resources to deliver the best value possible to the public. Meeting this challenge requires ongoing reassessment of priorities and continuous operational improvements that deliver better services and/or lower costs.

Our Experience & Expertise

SSA’s team possesses over 100 combined years of management consulting experience and has provided a wide range of consulting services to every element of government including state agencies, the state legislature, universities, local school systems, parish governments and municipalities across Louisiana. We understand the practical realities of state and local government. Our services most commonly requested by public sector organizations include:

Compensation and Benefit Plan Studies
Understanding the labor market is key to an honest and accurate evaluation of current compensation and benefit packages. Staying competitive in the market for top quality talent produces better initial hires and helps to limit costly turnover.

Organizational and Operational Redesign
Time changes everything. Finding new efficiencies and greater performance through operational redesign is essential to maintaining affordability and improving the quality of services your citizens want and demand.

Operational Improvement: Permit and Code Enforcement
Streamlining and improving processes related to Permitting and Code Enforcement create an inviting environment for development investments. Balancing development-friendly processes with appropriate regulation enforcement is the key to success.

Facilitation: Planning and Problem-Solving
Important issues and tough problems demand open sharing of information, lively debate, and collaborative agreement. Managing that process is hard work sometimes best left to professional facilitators.

Leadership Development and Training
Targeted training and development can fill your knowledge gaps, sharpen skills, and raise awareness in those critical “must-know” areas. Done right, this investment can also build morale and help identify emerging leaders.

Outreach and Awareness Services
The value of delivering the right message, in the right way, at the right time cannot be overstated. Critical communication and public relations strategies are a must-have for effective governmental relations.

Connect with us to learn how our team can help your organization or agency.

 

Featured Success Story

 

► Louisiana Department of Economic Development | Crafting Louisiana's Business Counseling Network

Challenge
In the aftermath of Hurricanes Katrina and Rita, the Louisiana Department of Economic Development (LED) identified the need to provide services including assistance in applying for small business administration disaster loans, business planning, marketing analysis, financial analysis and general business counseling to small businesses in hurricane-impacted areas in Louisiana.
Approach
SSA developed the case management model to respond to these small business needs and worked with LED to design a robust assistance program, identify grant recipients, coordinate the scheduling and assignment of counseling resources to end users, and recruit the member economic development agencies into the Business Counseling Center (BCC) network. Once in place, the BCC network served as an impactful and successful program capable of providing free intensive counseling and education services to small businesses in hurricane-impacted areas.
Impact
Through the collaborative effort of the member agencies, the BCCs became a “one-stop-shop” for small business owners in Louisiana. In total, the BCC network provided technical assistance and workshops to more than 5,000 businesses, and procurement and contracting workshops held in nine communities attracted more than 850 attendees. Seven additional “Gulf Opportunity Zone” workshops drew more than 470 participants and nearly 900 businesses received counseling services. The SSA-designed BCC network and its framework exist today within LED, and its function remains in place as an economic tool for statewide hurricane and disaster response initiatives.

► Coastal Protection and Restoration Authority | Creating a Sustainable Future for the Gulf Coast

Challenge
Louisiana is in the midst of a land loss crisis that has claimed 1,880 square miles of land since the 1930s. To address this crisis the Louisiana Legislature passed an act to create the Coastal Protection and Restoration Authority of Louisiana (CPRA) and required it to develop a plan for a safe and sustainable coast every five years. To build upon the success of the first master plan in 2007, the state engaged SSA to manage all of the outreach and engagement efforts for the 2012 Coastal Master Plan update.
Approach
SSA coordinated all outreach, public relations, community awareness, and facilitation efforts to develop the plan, while simultaneously coordinating services among several agencies, organizations and stakeholders to gain support for the plan. In addition to driving all public and political outreach services, SSA led and facilitated multi-stakeholder decision making among various stakeholder groups to identify specific issues and challenges to address in the planning process.
Impact
SSA coordinated more than 150 presentations to civic and industry groups and 13 regional community meetings in which more than 1,500 residents, 40 state legislators and interested parties participated. The planning process generated more than 100 formal public comments during public hearings and more than 2,200 comments via email, website and mail. In addition, the plan received favorable attention from print, TV, radio and online media outlets across the nation. The legislature passed the 2012 Master Plan on May 1, 2012. Throughout the plan’s implementation, SSA will continue to work with stakeholders and community members to ensure the process addresses important issues and concerns of coastal communities.

► City of Baton Rouge, Parish of East Baton | Building the Infrastructure to Support EBRP Motorists

Challenge
The Green Light Plan includes more than $650 million in City-Parish infrastructure improvements and was voted on and approved by residents of East Baton Rouge Parish in 2005. The City-Parish subsequently engaged a program management team to oversee the day-to-day management of the program and its projects, with SSA Consultants serving as the lead firm in charge of all outreach and engagement efforts.
Approach
SSA’s role as part of the Green Light Plan program management team includes working directly with the Mayor-President, Metro Council, Department of Public Works officials, the program management team, and individual project managers to consult on public awareness strategies as they relate to the roads projects and the program as a whole. SSA is responsible for all direct media inquiries, media relations, coordination with community stakeholders and media representatives on project start dates and completion dates, outreach for major road closures, community and media relations for project public meetings and informational sessions, and serving as liaisons between the project team(s) and community stakeholders during public events and informational sessions. SSA is also responsible for the design and development of materials for public issuance, including press releases, media advisories, and both program and individual project updates to the community.
Impact
The Green Light Plan’s communications, media relations, and community awareness effort has produced and included public information workshops, news broadcasts, articles, and feature stories. In 2010, Public Works Magazine, a nationally distributed industry magazine focused on the needs of public works professionals and partners along with the needs of the communities they serve, published a cover story about the innovative nature of the Green Light Plan and the success of the program to-date. SSA project team members have coordinated more than 50 public events, including public information workshops, groundbreaking and ribbon cutting ceremonies, and community outreach sessions for program and project-specific updates. Community relations has been a strong focus of the Green Light Plan since voters overwhelmingly approved it in 2005, and this will remain true moving forward as the program continues to break ground on new projects and complete existing ones throughout East Baton Rouge Parish. 

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