Specific efficiency measures and redesign opportunities identified that enable $50+ million annual savings and increased revenues. Implementation guide document.

The Client

$1+ Billion/Year Health Insurance Company

The Business Problem

Competitive pressures demand improved operational efficiency and effectiveness.

SSA’s Methodology

• Analyze organizational performance reports and trends (cost and profitability, staffing, customer satisfaction, processing times, etc.) and compare to industry benchmarks.
• Conduct employee interviews and focus groups across all levels of the organization to help identify and understand potential efficiency and productivity opportunities.
• Design improved work flow and staffing models that capture efficiency and productivity opportunities.
• Facilitate opportunity review sessions with Senior Management Team and Board of Directors.
• Develop and present final recommendations for Board approval.