First external CEO hired. Extensive facility renovation and expansion. Board-level consensus of strategic priorities that preserve existing brand strengths and recognize opportunities to improve operational performance.

The Client

Fine Dining Restaurant

The Business Problem

Prestigious, fourth generation family restaurant faces gradually fading revenues and reputation.

SSA’s Methodology

• Create a baseline measure of customer satisfaction that identifies factors that most significantly drive customer satisfaction and loyalty.
• Review financial performance data.
• Complete tour of facility.
• Observe and assess general operating routines and controls.
• Recommend search for new chief executive officer. Facilitate search and selection processes.
• Facilitate Board of Directors strategic planning sessions to consider strategic options and establish strategic priorities.