Client welcome and vital orientation messages delivered consistently through a professional video presentation. In-person orientation presenters relieved of significant message delivery burden.

The Client

State Government Human Service Agency

The Business Problem

The agency serves clients through 60+ field offices. Client understanding of agency program benefits and requirements is not consistent across the State.

SSA’s Methodology

• Establish project team of selected client staff.
• Facilitate development of an orientation video outline that includes general descriptions of key messages.
• Develop detailed video script for client review, input and approval.
• Produce video in collaboration with video production company.