RESPONDING TO NEW COMPETITIVE THREATS - Case Studies by Service Provided

Positive change in level of trust between management team and labor leaders.

Increased focus and commitment by all employees to product quality and customer satisfaction.

No significant loss of customer base after two years.

The Client

Paper Products Manufacturing Plant

The Business Problem

Plant has longtime, loyal customer base, but is threatened by low-cost foreign competition. Plant has a history of distrust and conflict between management and labor leaders. There is a need to heighten awareness of competitive threats and the importance of uniting management and labor to assure best product quality and customer loyalty.

SSA’s Methodology

Conduct assessment to identify conflict issues and determine labor/management perceptions.
Gain understanding and support from management and labor leaders for a new cooperative culture.
Facilitate management team session to define the desired outcomes of a culture change and recognize critical barriers.
Facilitate management/labor leader sessions to forge commonality of purpose and direction.
Design new culture rollout to be delivered by joint manager/labor leader teams.