Management team is stronger and better equipped to meet present and future operational challenges. Supervisors are re-energized and earn a greater degree of confidence from managers and employees. Communication improved within departments as organizational culture shifts toward team empowerment.

The Client

Petroleum Refinery

The Business Problem

No consistent supervisory training program to develop personnel for future leadership roles.

SSA’s Methodology

• Project future staffing needs at all levels.
• Create inventory of the knowledge, skills and abilities required for supervisory roles from front-line supervisors through top management.
• Assess training needs for each supervisory level.
• Develop and deliver a comprehensive training program with customized content for each supervisory level.
• Conduct one-on-one goal setting and progress review sessions with each supervisor.
• Redesign performance appraisal system to support leadership skills emphasized in the development program.