Eight primary processes re-engineered to support a new core system design and implementation. Significant improvements in productivity and customer service. $1 million dollars of annual operational savings potential. Improved morale of work teams.

The Client

$6 Billion State Employee Retirement System

The Business Problem

Existing processes and systems did not provide for an efficient and effective means to service customers.

SSA’s Methodology

• Create work teams to analyze the “current state” of primary/core processes.
• Utilize an iterative (small steps) approach to process redesign to develop future-state processes - employing resources both within and outside work teams.
• Publish detailed findings that:
  • Describe and illustrate current and future process states.
  • Outline the costs and benefits of particular recommendations.
  • Discuss the transition from the current state to the future state.