A satisfaction baseline established for all major healthcare provider types. Factors that most significantly drive overall provider satisfaction identified. A durable survey instrument that can be used to trend provider satisfaction levels over time.

The Client

700,000+ Member Medicaid Health Maintenance Organization (HMO)

The Business Problem

The organization needs to understand satisfaction levels of its participating healthcare providers (physicians, hospitals and community clinics) and identify opportunities to improve provider satisfaction.

SSA’s Methodology

• Review of available provider satisfaction literature and instrument designs.
• Develop and design written survey instrument that measures overall satisfaction and satisfaction with specific performance areas.
• Distribute survey instruments to sample populations of participating providers. 
• Collect completed surveys and compile survey data.
• Analyze data to determine overall satisfaction levels and factors that most significantly drive overall satisfaction.
• Develop report of survey findings and general recommendations to improve provider satisfaction.