By Industry

Case Studies by Industry

FINANCIAL & INSURANCE

IMPROVING PRODUCTIVITY

RE-ENGINEERING CORE PROCESSES

IMPROVING FINANCIAL PERFORMANCE

GOVERNMENT

FACILITATING DESIGN OF A STATEWIDE INITIATIVE

LEVERAGING EXISTING ASSETS

RESTRUCTURING THE INFORMATION SYSTEM ORGANIZATION

UNDERSTANDING CUSTOMER PERCEPTIONS

HUMAN SERVICES

BUILDING PROGRESSIVE CASE MANAGEMENT EXPERTISE

FRAGILE FAMILIES CURRICULUM: MARRIAGE AND RELATIONSHIP SKILLS

RESPONSIBLE FATHERHOOD DEMONSTRATION PROJECT

STATEWIDE WELFARE-TO-WORK PROGRAM REDESIGN

HEALTHCARE

IMPROVING PATIENT SATISFACTION

MEASURING PROVIDER SATISFACTION

TURNING AROUND FINANCIAL PERFORMANCE

INDUSTRIAL AND CONSTRUCTION

BUILDING LEADERSHIP CAPACITY

REORGANIZING SUPPORT FOR RETAIL PARTNERS

REVERSING A "PROFIT FADE"

NONPROFIT

BUILDING ORGANIZATIONAL CAPACITY

CREATING A COMMUNITY REPORT CARD

MEASURING MEMBER SATISFACTION AND IDENTIFYING UNMET EXPECTATIONS