FACILIATING DESIGN OF A STATEWIDE INITIATIVE RESTRUCTURING THE INFORMATION SYSTEM ORGANIZATION LEVERAGING EXISTING ASSETS UNDERSTANDING CUSTOMER PERCEPTIONS

The taxpayers have made clear a new value proposition – low taxes and better government service. This is a tough combination to deliver.

High performance agencies meet this challenge by creating new operating efficiencies through work process redesign, organizational restructuring and the adoption of new technology. They are also refining their performance management systems to create greater accountability.